FAQ

ReptiWare:Home/FAQ
FAQ2020-02-12T07:58:53-04:00
The Program Failed to Start Because VCRUNTIME140.dll is Missing2019-05-27T02:27:21-03:00

To fix this error the first step taken should be to make sure you have the correct minimum requirements on the computer you have installed ReptiWare Husbandry. If you are still receiving the error message “VCRUNTIME140.dll is Missing” then the next step is to download and install Microsoft Visual C++ 2015 or Later.  Once installed restart your computer and relaunch ReptiWare Husbandry. If any issues continue to persist, please contact customer support.

Fix Error MSVCP140.dll is Missing2019-03-17T22:13:29-03:00

To fix this error the first step taken should be to make sure you have the correct minimum requirements on the computer you have installed ReptiWare Husbandry. If you are still receiving the error message “MSVCP140.dll is Missing” then the next step is to download and install Microsoft Visual C++ 2015 or Later.  Once installed restart your computer and relaunch ReptiWare Husbandry. If any issues continue to persist, please contact customer support.

Can I install on multiple machines?2020-04-09T21:44:06-03:00

You can install ReptiWare Husbandry using your license key on up to three devices for a single user. For example, you can install on a desktop and a laptop or at home and at work.

If your computer crashes beyond repair or you get a new machine, you can reinstall the product you purchased, as long as you don’t have the program installed on more than three devices at a time. If you use up all three license activations, you can request to deactivate a device and move your license over to a new device. Simply open up a support ticket to request a device deactivation.

Are you offering a free trial version?2019-05-27T02:38:56-03:00

Yes of course! There is a 30-day free trial. Billing information is collected when you sign up but is not processed until after your 30-day trial is over. If you wish to cancel your subscription before the trial ends no payment will be processed.

Is there a mac version?2020-04-09T22:03:46-03:00

Yes, we do have a version for MAC OSX, however, it is still in the development stages and requires some additional coding to function as well as its counterpart for Windows. We will keep everyone posted about the progress of the MAC version through our newsletter.

What happens if I cannot make or I miss a monthly payment?2018-05-09T05:30:13-03:00

Times can be tough and we can really understand that, when an account goes outstanding you will not be punished by receiving harassing emails, or annoying late fees, all that will happen is the software running on your computer will go into a ‘read-only’ state until payment is received. This means you will still have access to view your data but will not be able to add,edit,delete or use many of the built in features.

If your payment cannot be process on its due date you will receive a email to let you know that the payment did not go through and you can contact us by opening a support ticket if you need further assistance.

How much does it cost?2018-11-22T17:58:04-04:00

There are currently two billing options for ReptiWare Husbandry.

Monthly Subscription

$699Billed Monthly Until Cancelled¹
  • ReptiWare Husbandry Downloadable Software
  • Friendly & Professional Customer Support
  • Includes All Updates & Upgrades*
  • Cancel Anytime

Billed Once a Year

$6999Billed Yearly Until Cancelled¹
  • ReptiWare Husbandry Downloadable Software
  • Friendly & Professional Customer Support
  • Includes All Updates & Upgrades*
  • Cancel Anytime
What are the minimum requirements to run this software?2020-04-29T19:12:45-03:00

System Requirements

Operating System*  
Windows 10 Pro Edition
Windows 10 Enterprise Edition
32-bit and 64-bit
October 2018 Update
Windows 8.1 Standard Edition
Windows 8.1 Pro Edition
System updates 2919355 and 2999226
Windows 7 SP1 Professional Edition
Windows 7 SP1 Ultimate Edition
System update 2999226

 

Hardware Requirements

  Minimum Requirements Recommended Requirements
Windows CPU: 1 GHz or faster x86- or x64-bit processor
RAM: 1 GB
CPU: 1 GHz or faster x86- or x64-bit processor
RAM: 2 GB or more
     

 

Additional Requirements

Technology Requirement
Microsoft .NET For Windows, ReptiWare Husbandry requires Microsoft .NET framework version 4.6 or later.
Microsoft Visual C++ 2015 or Later For Windows, ReptiWare Husbandry requires Microsoft Visual C++ 2015 or later (x86).
Supported email applications ReptiWare can Send Mail via an email client application. To do so, you must have a supported email application installed and configured properly on your computer. See the table below for list of supported email clients.
   

 

Supported Email Clients

Windows OS X
Outlook 2016 (16.0.6001.1043) Outlook 2013 (15.0.4779.1002) (Apple) Mail
Does the program require a internet connection to work?2020-04-09T21:57:55-03:00

An internet connection is required to activate your license and may be required for some features to work properly, however, the software will work offline for most user actions such as adding, editing and removing records.

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